A certainty factor of 1.960 is used for ____ percent desired certainty.
a. 75
b. 95
c. 96
d. 99
Answer: 95
Six Sigma's target for perfection is the achievement of no more than ____ defects, errors, or mistakes per million opportunities.
a. 1.34
b. 3.4
c. 34
d. 340
Answer: 3.4
An important tool used in the ____ phase of the DMAIC process is the fishbone or Ishikawa diagram.
a. define
b. measure
c. analyze
d. improve
Answer: analyze
____ is an independent test performed by end users prior to accepting the delivered system.
a. Integration testing
b. Unit testing
c. User acceptance testing
d. System testing
Answer: User acceptance testing
Juran's final step to quality improvement is ____.
a. organize to reach the goals (establish a quality council, identify problems, select projects, appoint teams, designate facilitators)
b. keep score
c. report progress
d. maintain momentum by making annual improvement part of the regular systems and processes of the company
Answer: maintain momentum by making annual improvement part of the regular systems and processes of the company