____ wrote Quality Is Free in 1979 and is best known for suggesting that organizations strive for zero defects.
a. Juran
b. Ishikawa
c. Crosby
d. Deming
Answer: Crosby
Question: ____ wrote Quality Is Free in 1979 and is best known for suggesting that organizations strive for zero defects.
____, a quality system standard developed by the ISO, is a three-part, continuous cycle of planning, controlling, and documenting quality in an organization.
a. IEEE 15504b. ISO 9000
c. IEEE 9000
d. ISO 15504
Answer: ISO 9000
Question: ___, a quality system standard developed by the ISO, is a three-part, continuous cycle of planning, controlling, and documenting quality in an organization.
____ helps integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes.
a. SQFDb. CMM
c. SQMMI
d. CMMI
Answer: CMMI
Question: ____ helps integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes.
William Ibbs and Young H. Kwak's study revealed that the ____ industry had the lowest level of project management maturity in the area of risk management.
a. engineering/constructionb. telecommunications
c. information systems
d. high-tech manufacturing
Answer: information systems
William Ibbs and Young H. Kwak's study revealed that the ____ industry had the lowest level of project management maturity in the area of quality management.
a. engineering/construction
b. telecommunications
c. information systems
d. high-tech manufacturing