____ is the ability of a product or service to perform as expected under normal conditions.
a. Reliability
b. Performance
c. Maintainability
d. Functionality
Answer: Reliability
____ generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization.
a. Design of experiments
b. Quality auditing
c. Testing
d. Benchmarking
Answer: Benchmarking
____determine(s) if the products or services produced as part of the project will be accepted or rejected.
a. Process adjustments
b. Rework
c. Acceptance decisions
d. Auditing
Answer: Acceptance decisions
A ____ is a graphic display of data that illustrates the results of a process over time.
a. statistical sampling chart
b. Pareto chart
c. Six Sigma chart
d. control chart
Answer: control chart
The ____ states that if seven data points in a row are all below the mean, above the mean, or are all increasing or decreasing, then the process needs to be examined for non-random problems.
a. ten run rule
b. six 9s of quality rule
c. seven run rule
d. Six Sigma rule
Answer: seven run rule