___ wrote Quality Is Free in 1979 and is best known for suggesting that organizations strive for zero defects.

___ wrote Quality Is Free in 1979 and is best known for suggesting that organizations strive for zero defects.

___ wrote Quality Is Free in 1979 and is best known for suggesting that organizations strive for zero defects.



a. Juran
b. Ishikawa
c. Crosby
d. Deming


Answer: Crosby


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