The project has been challenging to manage. Everyone has been on edge due to pressure to complete the project on time. Unfortunately, the tension has grown to the point where team meetings have become shouting matches and little work is accomplished during the meetings. One team member asks to be excused from future team meetings, as all the shouting upsets him. Meanwhile, the sponsor has asked to attend team meetings in order to better understand how the project is going and the issues involved in completing the project, and the customer has started discussions about adding scope to the project. In this situation, it would be BEST for the project manager to:
A. Ask the sponsor if the information needed could be sent in a report rather than have her attend the meeting
B. Inform the team member who asked to be excused from the meetings of the value of communication in such meetings
C. Create new ground rules for the meetings and introduce them to the team
D. Hold a team-building exercise that involves all the team members
Answer C