____ tools track the execution of business process flows and expose how the state of supporting IT systems and resources is impacting end-to-end business process performance in real time.
a. BSM
b. CCB
c. CCA
d. BSC
Answer: BSM
____ tools track the execution of business process flows and expose how the state of supporting IT systems and resources is impacting end-to-end business process performance in real time.
a. BSM
b. CCB
c. CCA
d. BSC
Answer: BSM