Work on a project is ongoing when the project manager overhears two workers arguing over what a set of instructions mean. The project manager investigates and discovers that the instructions for the construction of the concrete footings currently being poured were poorly translated between the different languages in use on the project. Which of the following is the BEST thing for the project manager to do FIRST?

Work on a project is ongoing when the project manager overhears two workers arguing over what a set of instructions mean. The project manager investigates and discovers that the instructions for the construction of the concrete footings currently being poured were poorly translated between the different languages in use on the project. Which of the following is the BEST thing for the project manager to do FIRST?

A. Get the instructions translated by a more experienced party
B. Look for quality impacts of the poor translation of the instructions for the footings
C. Bring the issue to the attention of the team and ask them to look for other translation problems
D. Inform the sponsor of the problem in the next project report


Answer B

Which of the following explains why quality is planned in and not inspected in?

Which of the following explains why quality is planned in and not inspected in?

A. It reduces quality and is less expensive
B. It improves quality and is more expensive
C. It reduces quality and is more expensive
D. It improves quality and is less expensive


Answer D

As the project manager, you are preparing your methods for quality management. You are looking for a method that can demonstrate the relationship between events and their resulting effects. You want to use a method to depict the events that cause a negative effect on quality. Which of the following is the BEST choice for accomplishing your objective?

As the project manager, you are preparing your methods for quality management. You are looking for a method that can demonstrate the relationship between events and their resulting effects. You want to use a method to depict the events that cause a negative effect on quality. Which of the following is the BEST choice for accomplishing your objective? 

A. Histogram
B. Pareto chart
C. Ishikawa diagram
D. Control chart


Answer C

The department manager communicates that his staff is following a company policy that requires two levels of testing. During the conversation, the department manager also makes a comment that leads the project manager to believe that the policy may include excessive work. This is the fourth time the project manager has heard such a comment. What is the BEST thing to do?

The project manager notices that project activities being completed by one department are all taking slightly longer than planned. To date, none of the activities/work packages have been on the critical path, nor have they affected the critical chain planning that has occurred. The project manager is bothered by the problem, since four of the next five critical path activities are being completed by this department. After making three calls, the project manager is finally able to converse with the department manager to determine what is going on. The conversation is slow, because both speak different native languages and they are trying to converse in French, a shared language. To make communication easier, the project manager frequently asks the department manager to repeat back what has been said.

The department manager communicates that his staff is following a company policy that requires two levels of testing. During the conversation, the department manager also makes a comment that leads the project manager to believe that the policy may include excessive work. This is the fourth time the project manager has heard such a comment. What is the BEST thing to do? 

A. Create a better communications management plan that requires only one language to be the universal language on the project and have translators readily available on a moment's notice
B. Contact someone else in the department who speaks the project manager's native language better to confirm the department manager's opinion
C. Find out if the upcoming activities should be reestimated
D. Work on increasing the effectiveness of the performing organization by recommending
continuous improvement of the policy in question


Answer D

During project executing, a project team member informs the project manager that a work package has not met the quality metric, and that she believes it is not possible to meet it. The project manager meets with all parties concerned to analyze the situation. Which part of the quality management process is the project manager involved in?

During project executing, a project team member informs the project manager that a work package has not met the quality metric, and that she believes it is not possible to meet it. The project manager meets with all parties concerned to analyze the situation. Which part of the quality management process is the project manager involved in?

A. Perform Quality Assurance
B. Project Control
C. Perform Quality Control
D. Plan Quality


Answer C

At the end of a project, a project manager determines that the project has added four areas of functionality and three areas of performance. The customer has expressed satisfaction with the project. What does this mean in terms of success of the project?

At the end of a project, a project manager determines that the project has added four areas of functionality and three areas of performance. The customer has expressed satisfaction with the project. What does this mean in terms of success of the project?

A. The project was an unqualified success
B. The project was unsuccessful because it was gold plated
C. The project was unsuccessful because the customer being happy means they would have paid more for the work
D. The project was successful because the team had a chance to learn new areas of functionality and the customer was satisfied


Answer B