As the project manager, you are preparing your methods for quality management. You are looking for a method that can demonstrate the relationship between events and their resulting effects. You want to use a method to depict the events that cause a negative effect on quality. Which of the following is the BEST choice for accomplishing your objective?
A. Histogram
B. Pareto chart
C. Ishikawa diagram
D. Control chart
Answer C
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PMP Chapter 7
- Work on a project is ongoing when the project manager overhears two workers arguing over what a set of instructions mean. The project manager investigates and discovers that the instructions for the construction of the concrete footings currently being poured were poorly translated between the different languages in use on the project. Which of the following is the BEST thing for the project manager to do FIRST?
- Which of the following explains why quality is planned in and not inspected in?
- The department manager communicates that his staff is following a company policy that requires two levels of testing. During the conversation, the department manager also makes a comment that leads the project manager to believe that the policy may include excessive work. This is the fourth time the project manager has heard such a comment. What is the BEST thing to do?
- During project executing, a project team member informs the project manager that a work package has not met the quality metric, and that she believes it is not possible to meet it. The project manager meets with all parties concerned to analyze the situation. Which part of the quality management process is the project manager involved in?
- At the end of a project, a project manager determines that the project has added four areas of functionality and three areas of performance. The customer has expressed satisfaction with the project. What does this mean in terms of success of the project?
- A project is facing a major change to its project deliverables. If the project manager is involved in determining which quality standards are relevant to the change, the project manager must be involved in:
- A project manager has just taken over the project from another project manager during the execution of the project. The previous project manager created a project budget, determined communications requirements, and went on to complete work packages. What should the new project manager do NEXT?
- The project you are working on has an increase in cost effectiveness, increased productivity, and increased morale. What might be the reason for these changes?
- The new software installation project is in progress. The project manager is working with the quality assurance department to improve everyone's confidence that the project will satisfy the quality standards. Which of the following MUST they have before they start this process?
- You are asked to select tools and techniques to implement a quality assurance program to supplement existing quality control activities. Which of the following would NOT be appropriate for this purpose?
- You are in the middle of a major new facility construction project. The structural steel is in place and the heating conduits are going into place, when a senior manager informs you that he is worried that the project will not meet the quality standards. What should you do in this situation?
- You are a project manager for a major information systems project. Someone from the quality department comes to see you about beginning a quality audit of your project. The team, already under pressure to complete the project as soon as possible, objects to the audit. You should explain to the team that the purpose of a quality audit is:
- The project team has created a plan for how they will implement the quality policy. It addresses the organizational structure, responsibilities, procedures, and other information about plans for quality. If this changes during the project, WHICH of the following plans will also change?
- During a team meeting, the team adds a specific area of extra work to the project because they have determined it would benefit the customer. What is wrong in this situation?
- A project manager and team from a firm that designs railroad equipment are tasked to design a machine to load stone onto railroad cars. The design allows for two percent spillage, amounting to over two tons of spilled rock per day. In which of the following does the project manager document quality control, quality assurance, and quality improvements for this project?
- You are the program level manager with several project activities underway. In the executing process group, you begin to become concerned about the accuracy of progress reports from the projects. What would BEST support your opinion that there is a problem?
- In planning your project, which would generally have the highest priority: quality, cost, or schedule?
- You are managing a project in a just-in-time environment. This will require more attention, because the amount of inventory in such an environment is generally:
- A control chart shows seven data points in a row on one side of the mean. What should be done?
- All of the following result from quality audits EXCEPT:
- What percentage of the total distribution is 3 sigma from the mean equal to?
- Standard deviation is a measure of how:
- All of the following are examples of the cost of nonconformance EXCEPT:
- Testing the entire population would: