The new project is exciting to both the project manager and the team. This is the project manager's first assignment as project manager. The team has the feeling that they will be able to complete work that has never been tried before. There are 29 people contributing to the product description, and the team consists of nine highly experienced experts in their field. Part of the way through planning, three highly technical team members are disagreeing about the scope of two of the deliverables. One is pointing to the draft WBS and saying that two additional work packages should be added. Another is saying that a particular work package should not even be done. The third team member agrees with both of them. How should the project manager BEST deal with the conflict?
A. He should listen to the differences of opinion, determine the best choice, and implement that choice
B. He should postpone further discussions, meet with each individual, and determine the best approach
C. He should listen to the differences of opinions, encourage logical discussions, and facilitate an agreement
D. He should help the team focus on agreeable aspects of their opinions and build unity by using relaxation techniques and common-focus team building
Answer C